Giving constructive and effective feedback
Description of the e-learning course
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Feedback vs. Recognition
Giving feedback and expressing recognition are two different things. As a manager, director or leader, you need to know when to give feedback and when to show recognition. In this e-learning course, we'll give you the keys to differentiating between the two, so that you can give constructive and effective feedback at the right moment.
The feedback paradox
The vast majority of people want constructive feedback, but hardly anyone likes to give it. This paradox, demonstrated in a study published in Harvard Business Review, highlights the dissatisfaction observed on the job market on the part of employees. During the course, you'll see, with figures to back it up, just how important constructive feedback is for organizations.
Sandwich method vs New methods
You may have heard of the sandwich method. This method consists of giving positive feedback, followed by negative feedback, followed by another positive feedback. This method, although still in use, deserves to be reviewed and replaced by much more innovative methods. During this training course, you will discover two new ones: 1) FeedForward and 2) Feedback Wrap à la sauce C3pH.
Les ingrédients d’un retour réussi
Donner un feedback constructif ne se limite pas à pointer des améliorations ou à féliciter. Un retour réussi repose sur plusieurs ingrédients clés : un contexte clair, des observations factuelles, une communication bienveillante et des actions concrètes. Cette section vous fournit un cadre précis et des outils pratiques pour structurer vos retours et maximiser leur impact sur vos collaborateurs ou collègues.
Preparing a feedback session
Preparation before giving feedback is a crucial subject. Many managers don't have the time to prepare for giving feedback. And the more difficult the feedback, the more time you need to spend on it.
During this e-learning course, we'll give you the keys to preparing your feedback, as well as tips on how to communicate effectively with the people who are going to receive your feedback.
During this e-learning course, we'll give you the keys to preparing your feedback, as well as tips on how to communicate effectively with the people who are going to receive your feedback.
This e-learning course is designed for :
Would you like to register more than 5 participants for your organization?
100% autonomous E-Learning
149$
E-Learning followed by individual coaching
399$
Would you like to book a face-to-face or remote training session on this topic with our trainers? Click on the button below
Watch a video extract of the training!
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New learners per month who are equipped to give feedback thanks to our training.
Testimonials of calmer human relations and constructive communications the day after the training course
Average score for our training course (out of 5)
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Not sure what to do? We answer your questions
How do I register for our e-learning course?
Choose the course you're interested in our training catalog. Then choose a package. You can choose between:
- Package 1 to follow the e-learning course on your own
- Package 2 to benefitfrom individual, personalized support from a professional coach
After payment, you can register simply by entering your e-mail address or by logging in with your LinkedIn, Facebook, Twitter or Apple account.
- Package 1 to follow the e-learning course on your own
- Package 2 to benefitfrom individual, personalized support from a professional coach
After payment, you can register simply by entering your e-mail address or by logging in with your LinkedIn, Facebook, Twitter or Apple account.
How does our e-learning course work?
Our e-learning courses are a blend of :
- Educational videos tours in our studios in Montreal (available in HD or 4K).
- Interactive activities and quizzes to stimulate your memory in an innovative way.
- Workshops practices so that your learning is concrete and as close as possible to your reality for effective, dynamic and fun learning.
- Educational videos tours in our studios in Montreal (available in HD or 4K).
- Interactive activities and quizzes to stimulate your memory in an innovative way.
- Workshops practices so that your learning is concrete and as close as possible to your reality for effective, dynamic and fun learning.
To find out more, watch this video , because training with C3pH is easy, dynamic, innovative and fun!
What are the advantages of distance learning?
E-learning training offers the same advantages as face-to-face training, without the travel and time constraints. Sign up for our e-learning courses and you'll have access at all times to quality content to develop your skills at your own pace, from the comfort of your own home or office.
If you'd like to personalize your learning experience even further, we recommend the following package:
E-Learningfollowed by individual coaching.
If you'd like to personalize your learning experience even further, we recommend the following package:
E-Learningfollowed by individual coaching.
In what currencies can I pay for e-learning courses?
You can pay in the currency of your country. Euro, US Dollar, Canadian Dollar, etc.
Our website displays prices in Canadian Dollars because our e-learning studio is located in Quebec.
If you pay in a currency other than Canadian Dollars, the payment will simply be converted into the currency of your country.
Our website displays prices in Canadian Dollars because our e-learning studio is located in Quebec.
If you pay in a currency other than Canadian Dollars, the payment will simply be converted into the currency of your country.
Do I get certification after the e-learning course?
Yes!
Our training courses are designed in their entirety by two professors from HEC Montréal and trainers at theÉcole des dirigeants HEC.
Thanks to our training certificates, your training investments with C3pH are eligible for the 1% law, since our trainers are certified by the Commission des partenaires du marché du travail (CPMT).
Our training courses are also eligible for the continuing education hours of Quebec's professional orders.
Our training courses are designed in their entirety by two professors from HEC Montréal and trainers at theÉcole des dirigeants HEC.
Thanks to our training certificates, your training investments with C3pH are eligible for the 1% law, since our trainers are certified by the Commission des partenaires du marché du travail (CPMT).
Our training courses are also eligible for the continuing education hours of Quebec's professional orders.
Could I practice some practical exercises?
For us, it's essential to integrate practical exercises into our training courses to encourage learning. Our e-learning courses include quizzes, workshops and interactive exercises, so that you can put what you've learned into practice in your everyday life straight after the course.
May I contact you if I have a question?
Yes, of course! You can get in touch with us on LinkedIn, on Facebook or by sending us a message on our contact page.
E-learning mode followed by individual coaching: in terms of coaching, for how long is this offer valid after the training has been viewed? In other words, is there an expiry date?
From experience, to promote learning retention in e-learning training, we recommend that participants book their coaching session in the weeks following the courseAs the content is fresher, this maximizes the value of the session and the exchanges.
If you have a single hour of personalized coaching, you can book it according to your availability within 6 weeks of the e-learning course purchase date.
For the 5-hour bank, you can arrange directly with your coach, who will give you as much flexibility as possible for this support, which will take place at the frequency of your choice, with a maximum duration of 6 months.
So you'll have enough time without pressure to enjoy your tailor-made coaching sessions.
Can I benefit from a preferential rate if I register my team of 10 for an e-learning course?
As you are more than 5 participants, you can benefit from a preferential offer.
Contact us via the form or book a video meeting directly at https://calendly.com/nicolasseve/15min to find out more.
For a group of more than 5 participants, I'd like to know if it's possible to make a single payment, while still having a simple way of distributing the login links to my employees.
The answer is yes, we like to keep things simple at C3pH to make our training experience easier for you.
We will send you a single invoice and then all accesses (training and coaching) on receipt of payment.
All you have to do is send us the e-mail addresses of all participants. We'll then send them the links to connect to the platform.
As this will be the first e-mail they receive from our e-learning platform, we advise them to check their junk mail folder, as this sometimes happens.
Are there any limits to the 55-minute coaching session we'd like to add? What are the modalities of the coaching session?
There are no limits to the topics that can be discussed during the session. The only limit is the duration, i.e. 55 minutes per session. You can specify your expectations to your coach before the session.
The 55-minute session can be booked in one go (not divisible into blocks of 25 or 30 minutes).