Managing difficult people at work: effective tools and strategies

E-learning training provided by Nicolas Sève and Dominic Migneault, MBA professors atHECMontréal and trainers for the École des dirigeants HEC.
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Description of the e-learning course

  • Difficult situations at work can have many causes (incompatible personalities, poor stress management, difficult colleagues or employees, etc.).

  • As an employee, manager or director, it's important to be alert to these problematic situations, as they can lead to tension, mental strain and reduced productivity in your organization or within your team.

  • This e-learning course focuses on colleagues and employees who may be considered difficult.

  • Drawing on innovative methods, we'll teach you how to recognize difficult people, support them and manage this type of relationship for the benefit of all.
Duration
2 hours
4.8
Note moyenne du parcours de formations
(sur 5)
From
149$CAD
Payment possible in Euro

They're already training with us!

Training program
Learning objectives
Target audience
Testimonials
Les employés désengagés, souvent frustrés, peuvent adopter des comportements nuisibles et créer un environnement de travail toxique. Cela peut entraîner une rotation élevée du personnel, une baisse des performances et des relations tendues avec les clients.

Ignorer ce problème ne fera qu'aggraver la situation et démoraliser l’équipe, ce qui à son tour entraînera une baisse de la productivité. Personne n’a envie de travailler avec des collègues difficiles et il est essentiel de ne pas attendre que cela se résolve de lui-même.

Que vous soyez employé(e), gestionnaire ou dirigeant(e), il est crucial d’agir dans l’intérêt de votre organisation et de votre équipe.

Votre objectif, en apprenant à gérer les employés difficiles, doit être de créer un environnement de travail positif, propice à l’innovation et à la productivité.

Cette formation e-learning interactive s’adresse à tous ceux qui souhaitent apprendre à gérer le personnel difficile avec bienveillance et efficacité.

Découvrez sans plus attendre notre formation, conçue par deux enseignants du MBA de HEC Montréal, avec un contenu académique de grande qualité. Vous vivrez une expérience e-learning concrète avec des exercices pratiques, des activités interactives et une approche ludique.

Chez C3pH, on parle de choses sérieuses… sans se prendre au sérieux !
How to recognize and manage difficult colleagues or employees?

Difficult colleagues or employees are noticed for their confrontational attitude, which is at odds with your organization's culture and values.

Difficult behavior is often persistent, lasting over time.

An employee may challenge a decision. But difficult colleagues or employees will challenge decisions on a regular basis, with a little (or even a lot) of bad faith.

You may be asking yourself this question: how do I deal with my difficult colleagues or employees?

During this training course, we will help you to achieve 5 key objectives:
  • Learn to quickly identify difficult behavior.
  • Differentiating between" difficultperson " and"person in difficulty
  • Mastering our evaluation grid to recognize difficult people
  • Developing effective strategies for easing tensions
  • Find out how to interview a difficult person using real-life situations

This e-learning course is designed for :

  •  This training course is designed for employees, managers and executives who are faced with communication problems ordifficult relationships .
  •  This training course is aimed at employees, managers and executives who want to have the tools to recognize and effectively manage difficult colleagues or employees.
  • This training course is perfect for employees, managers and executives who want to equip themselves with the best practices of management 3.0. to improve the well-being of everyone in their organization.
 "This e-learning course has enabled me to learn how to identify difficult behavior and support my colleagues. The tools presented are very useful on a daily basis".
ROBERT
"I wasn't used to taking e-learning courses, but I have to admit that the format offered by C3pH is very interesting. The interactive workshops are stimulating and I can view the training at my own pace."
melinda
"This training assimilates quickly and gives us the tools to identify and correct difficult employee behaviors. It's just what managers and employees need!"
Pierrick

Would you like to register more than 5 participants for your organization?

Contact us via this form to benefit from a preferential offer.
Our training courses are eligible for the continuing education program offered by Quebec's professional orders, for a duration of 2 hours per course.
Our training courses are eligible under the 1% law, and are led by trainers certified by the Commission des partenaires du marché du travail.
  NEW! Pay in 4 instalments

100% autonomous E-Learning

149$

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  •   Self-paced e-learning available 24 hours a day
  •  Certificate at the end of your training

E-Learning followed by individual coaching

399$

Payment in € possible
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  •  Self-paced e-learning available 24 hours a day
  •   Certificate at the end of your training
    • Session individual post-training coaching
      -Tailored to your needs
      - Led by a professional coach
      - Duration: 55 minutes
This training course is made up of several 1 to 5 minute video capsules, for a total duration of around 1 hour.

It also contains around 1 hour of interactive and educational activities to help you put what you've learned into practice the day after the training course.

Would you like to book a face-to-face or remote training session on this topic with our trainers? Click on the button below

Watch a video extract of the training!

In this video, discover the distinction between a difficult employee and a troubled employee 🥵. While both types of employee can pose challenges to the organization, the underlying causes and solutions to consider differ considerably.
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New learners per month learning to manage difficult colleagues or employees

Increase in employee satisfaction

Average score for our training course (out of 5) 
Would you like to take more than one course?

Choose your e-learning course

Register now and discover the unlimited potential available to you with our e-learning training course. Professional excellence starts here!
  •  4 to 7 e-learning courses
  •  4 to 7 hours of optional individual coaching
  •  Concrete exercises to equip you
  •  Certificates awarded at the end of training courses
Innovative management pathway
Performance Employee Pathway

Not sure what to do? We answer your questions

How do I register for our e-learning course?

Choose the course you're interested in our training catalog. Then choose a package. You can choose between:
- Package 1 to follow the e-learning course on your own
- Package 2 to benefitfrom individual, personalized support from a professional coach

After payment, you can register simply by entering your e-mail address or by logging in with your LinkedIn, Facebook, Twitter or Apple account.

How does our e-learning course work?

Our e-learning courses are a blend of :
- Educational videos tours in our studios in Montreal (available in HD or 4K).
-  Interactive activities and quizzes to stimulate your memory in an innovative way.
-  Workshops practices so that your learning is concrete and as close as possible to your reality for effective, dynamic and fun learning.
To find out more, watch this video , because training with C3pH is easy, dynamic, innovative and fun! 
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What are the advantages of distance learning?

E-learning training offers the same advantages as face-to-face training, without the travel and time constraints. Sign up for our e-learning courses and you'll have access at all times to quality content to develop your skills at your own pace, from the comfort of your own home or office.

If you'd like to personalize your learning experience even further, we recommend the following package:
E-Learningfollowed by individual coaching.

In what currencies can I pay for e-learning courses?

You can pay in the currency of your country. Euro, US Dollar, Canadian Dollar, etc.
Our website displays prices in Canadian Dollars because our e-learning studio is located in Quebec.
If you pay in a currency other than Canadian Dollars, the payment will simply be converted into the currency of your country.

Do I get certification after the e-learning course?

Yes!
Our training courses are designed in their entirety by two professors from HEC Montréal and trainers at theÉcole des dirigeants HEC.
Thanks to our training certificates, your training investments with C3pH are eligible for the 1% law, since our trainers are certified by the Commission des partenaires du marché du travail (CPMT).
Our training courses are also eligible for the continuing education hours of Quebec's professional orders.

Could I practice some practical exercises?

For us, it's essential to integrate practical exercises into our training courses to encourage learning. Our e-learning courses include quizzes, workshops and interactive exercises, so that you can put what you've learned into practice in your everyday life straight after the course.

May I contact you if I have a question? 

Yes, of course! You can get in touch with us on LinkedIn, on Facebook or by sending us a message on our contact page.

E-learning mode followed by individual coaching: in terms of coaching, for how long is this offer valid after the training has been viewed? In other words, is there an expiry date? 

From experience, to promote learning retention in e-learning training, we recommend that participants book their coaching session in the weeks following the courseAs the content is fresher, this maximizes the value of the session and the exchanges.  
If you have a single hour of personalized coaching, you can book it according to your availability within 6 weeks of the e-learning course purchase date. 
For the 5-hour bank, you can arrange directly with your coach, who will give you as much flexibility as possible for this support, which will take place at the frequency of your choice, with a maximum duration of 6 months. 
So you'll have enough time without pressure to enjoy your tailor-made coaching sessions.  

Can I benefit from a preferential rate if I register my team of 10 for an e-learning course? 

As you are more than 5 participants, you can benefit from a preferential offer.  
Contact us via the form or book a video meeting directly at https://calendly.com/nicolasseve/15min to find out more. 

For a group of more than 5 participants, I'd like to know if it's possible to make a single payment, while still having a simple way of distributing the login links to my employees. 

The answer is yes, we like to keep things simple at C3pH to make our training experience easier for you. 
We will send you a single invoice and then all accesses (training and coaching) on receipt of payment. 
All you have to do is send us the e-mail addresses of all participants. We'll then send them the links to connect to the platform.
As this will be the first e-mail they receive from our e-learning platform, we advise them to check their junk mail folder, as this sometimes happens. 

Are there any limits to the 55-minute coaching session we'd like to add? What are the modalities of the coaching session? 

There are no limits to the topics that can be discussed during the session. The only limit is the duration, i.e. 55 minutes per session. You can specify your expectations to your coach before the session. 
The 55-minute session can be booked in one go (not divisible into blocks of 25 or 30 minutes).